Shipping Policy

Shipping Policy

Shipping Coverage

Within India

The Royal Silk proudly delivers across most locations in India through our trusted courier partners. During checkout, you can verify whether delivery is available to your PIN code. If your location is currently outside our serviceable network, we sincerely regret the inconvenience and appreciate your understanding.

International Shipping

We also offer international shipping to selected countries, including:

  • Australia

  • Canada

  • Qatar

  • Singapore

  • United Arab Emirates (UAE)

  • United Kingdom (UK)

  • United States (USA)

If your country is not listed, please contact our customer support before placing an order.

Important: Each order can be shipped to only one delivery address. If you wish to send products to multiple addresses, please place separate orders for each destination.

Shipping Charges

Domestic Orders (India)

We provide FREE shipping on all eligible orders delivered within India. There are no additional shipping charges unless specifically mentioned during checkout.

International Orders

For orders shipped outside India, customers are responsible for:

  • International shipping charges

  • Import duties

  • Customs duties

  • Local taxes or government levies applicable in the destination country

These charges are determined by the destination country's customs authorities and are payable by the customer at the time of delivery.

All international shipments are dispatched on a Delivery Duty Unpaid (DDU) basis.

Customs Clearance

International shipments are subject to inspection and clearance by Indian Customs before export. During this process, customs officials may open the parcel for verification and reseal it with an official customs label.

If your package carries a label indicating "Opened for Customs Inspection", there is no need for concern, as this is a standard export procedure.

Courier Partners

To ensure secure and timely delivery, we work with reliable logistics providers, including:

  • Delhivery

  • Blue Dart

  • DTDC

  • Xpressbees

For international deliveries, courier partners may vary depending on the destination country.

Order Tracking

Once your order has been dispatched, you will receive an email and/or WhatsApp Message containing your tracking details.

You can also track your shipment using your Order Number and the email address used while placing the order through our website.

Customers with registered accounts can conveniently monitor their order status from the My Account section.

Estimated Delivery Time

Domestic Deliveries

Orders within India are generally delivered within 2–10 business days from the date of order confirmation.

Delivery timelines may vary depending on:

  • Customer location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Government restrictions

  • Natural calamities or unforeseen circumstances

While we make every effort to deliver your order within the estimated timeline, occasional delays beyond our control may occur.

If an order cannot be fulfilled due to exceptional circumstances, we reserve the right to cancel it and process a refund using the original payment method.

International Deliveries

International orders are generally delivered within 7–21 business days after order confirmation.

Actual delivery time depends upon:

  • Destination country

  • Customs clearance

  • Local courier operations

  • Import regulations

Delays caused by customs authorities or local logistics providers are beyond our control.

Delivery Address

Customers are requested to provide a complete and accurate shipping address while placing the order.

If the delivery address is a commercial office or workplace, kindly include:

  • Company or organization name

  • Department (if applicable)

  • Employee Name

  • Contact Number

Incomplete or incorrect addresses may result in delivery delays or failed delivery attempts.

Identity Verification

For security reasons, courier partners may request proof of identity before handing over the shipment, especially for high-value orders.

Any one of the following government-issued IDs may be accepted:

  • Aadhaar Card

  • PAN Card

  • Passport

  • Driving Licence

  • Voter ID

For international deliveries, the recipient may be required to present a valid Passport or Driving Licence if requested by the courier partner.

Transit Protection

Every shipment dispatched by The Royal Silk is securely packed before leaving our warehouse.

In the unlikely event that your parcel arrives visibly damaged or appears to have been tampered with, please:

  • Take clear photographs before opening the package.

  • Contact our customer support within 24 hours of receiving the shipment.

This enables us to investigate the matter promptly and provide an appropriate resolution.

Need Assistance?

If you have any questions regarding shipping or delivery, please get in touch with us.

The Royal Silk

Customer Care: +91 7307904668

Email: theroyalsilkhelp@gmail.com

Address:
The Royal Silk
J.27/30, Chhora Road, Jainpura, Jaitpura,
Varanasi – 221001, Uttar Pradesh, India