Refund policy

At The Royal Silk, we are committed to delivering authentic Banarasi sarees & other traditional sarees of different cities and ensuring a smooth shopping experience for every customer. If you are not completely satisfied with your purchase, please read our return, refund, and exchange terms carefully.

Return Policy (India Orders)

We offer a 3-day return window for orders delivered within India.

If you receive a product that is damaged, defective, incorrect, or significantly different from what was ordered, you may request a return within 3 days from the date of delivery.

To be eligible for a return:

The saree must be unused, unwashed, and unaltered.
All original tags, packaging, and accessories must be intact.
A copy of the invoice/order confirmation must be included.
The product should be packed securely for reverse pickup.

Once your request is approved, you have to send courier to us.

Important Return Conditions

Returns sent through any courier service without prior approval from The Royal Silk will not be accepted.
Products that show signs of use, washing, perfume, stains, fall/pico work, or any alteration will not qualify for a refund.
Return requests made after 3 days of delivery may not be accepted.

Return Shipping Charges

For eligible returns within India, The Royal Silk will bear the reverse pickup charges. Customers are not required to pay any additional shipping fee for approved returns.

If the Return or exchange is just change of mind which we don't approve but any special circumstances approved by us then shipping fee will be pay by customer.

How to Request a Return

To initiate a return, contact our customer support within 3 days of receiving the order:

Email: theroyalsilkhelp@gmail.com

Phone: +91 9140931044

Please share:

Order ID
Delivery date
Clear photos/videos of the product
Reason for return

Do not send the product back until you receive confirmation from our support team.

Refund Policy

After the returned product reaches our warehouse and passes quality inspection, we will begin the refund process.

Refund Eligibility

The refund will be processed only if the product is received in:

Unused condition
Original packaging
With all tags attached
Along with the original invoice

If any of these conditions are not met, the refund may be reduced or declined.

Refund Method

Online payments: Refunded to the original payment method.
Cash on Delivery (COD): Refunded through bank transfer after collecting the customer’s bank account details.

Refund Timeline

Refunds are generally processed within 7–15 working days after the returned item is received and approved by our quality team.

International Orders

At present, we do not offer returns or exchanges for international orders.

However, if a defective or damaged product is delivered, please contact us within 3 days of delivery with supporting photos or videos. After verification, we may offer a replacement or refund at our discretion.

The product must be returned in unused condition with original packaging and invoice.

Exchange Policy

We currently do not provide direct exchanges on products purchased from our website.

If you receive a damaged or incorrect item, you may request a return and refund as per the policy above and place a new order for the desired product.

Handcrafted Product Disclaimer

Most The Royal Silk sarees are handwoven by skilled artisans in Varanasi. Due to the handcrafted nature of the products:

Slight variations in weaving, texture, motif placement, weight, and measurements may occur.
Minor irregularities are a natural characteristic of handloom products and should not be treated as defects.
Actual product colors may vary slightly because of lighting, photography, and screen settings.
We also manufacture in other states of India because we want bring skill artisans craft to our customer every state of India have different techniques and artisan so we promote the ever art of our country.

Saree Care Instructions

To maintain the beauty of your Saree:

Dry clean only
Store in a cool and dry place
Avoid direct contact with water, perfume, deodorant, or other liquids
Keep the saree folded in a soft cotton or muslin cloth for long-term storage

Order Cancellation

Cancellation by Customer

Orders can be cancelled only before they are shipped. Once dispatched, cancellation is not possible.

Cancellation by The Royal Silk

We reserve the right to cancel any order due to:

Pricing or product information errors
Stock unavailability
Suspected fraudulent activity
Incomplete customer information
Operational or logistics issues

In such cases, any amount paid will be refunded to the original payment method.

Contact Us

For any return, refund, exchange, or cancellation-related assistance, please contact:

The Royal Silk

J.27/30, Chhora Road, Jainpura, Jaitpura,

Varanasi – 221001, Uttar Pradesh, India